Privacy Policy

1. Introduction

Courtesy Car Service LLC (“we,” “us,” or “our”) operates the website courtesycarservice.info and provides ground transportation services throughout Pasco County and Hernando County, Florida. This Privacy Policy describes how we collect, use, and protect personal information you share with us when you request a ride, contact us, or opt in to receive text messages.

2. Information We Collect

When you book a ride or contact us, we may collect:

• Full name
• Mobile phone number
• Email address (optional)
• Pickup and drop-off addresses
• Pickup date and time
• Passenger count and ride preferences
• Accessibility needs and special instructions you choose to share

3. How We Use Your Information

We use your information only to:

• Confirm, dispatch, and complete your ride
• Communicate with you by phone, email, or SMS about your booking
• Provide receipts, ride updates, and support
• Comply with legal and regulatory obligations

4. SMS / Text Messaging Consent

If you opt in to receive text messages by checking the SMS consent box on our booking form, you agree to receive transactional SMS messages from Courtesy Car Service LLC regarding your ride booking, driver dispatch, confirmations, arrival alerts, and related service updates.

• Message frequency varies based on your booking activity.
• Message and data rates may apply.
• Reply STOP to any message to unsubscribe.
• Reply HELP for help, or call 1-866-466-7507.
• Consent is not a condition of purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

5. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with our internal dispatch team and assigned driver as needed to complete your ride, or when required by law. Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing.

6. Data Retention & Security

Booking records are retained for the period required to provide our service and to comply with tax, insurance, and regulatory requirements. We use reasonable administrative and technical safeguards to protect your information.

7. Your Choices

You may request access, correction, or deletion of your personal information at any time, or withdraw SMS consent by replying STOP or by contacting dispatch directly.

8. Contact Us

Courtesy Car Service LLC

Phone: 1-866-466-7507

Email: bookmyride@courtesycarservice.info

Website: courtesycarservice.info

Service Area: Pasco County · Hernando County, Florida